Frequently Asked Questions
FREQUENTLY ASKED QUESTIONS
Q: How do I know what components I need for my arrow shaft?
A: We have created a handy tool for you – the ARROW SHAFT LOCATOR. You can find it on our home page in your dropdown menu, or scroll past the slideshow.
Q: How do I cut my adjustable components?
A: We have put together a YouTube video showing the process of cutting and installation. Click HERE or look for the “Ethics Archery Installation Video” on YouTube.
Q: What size field points do I use with my Ethics Archery Components?
A: We definitely want to make sure you have the correct size field points – click on WHAT SIZE FIELD POINTS DO I NEED? at the main menu.
Q: Why isn’t my arrow listed in the ARROW SHAFT SELECTOR?
A: Reasons you might not see your arrow shaft listed:
1. The arrow shaft is new.
2. We don’t have all the information needed to determine compatibility with Ethics Archery products. (I.D., O.D., etc.).
If you don’t find your arrow shaft, and you have all the information, send it to firstname.lastname@example.org and we’ll get it added to our database.
Q: My outsert sleeves are too small for my arrow shaft. Did I order the wrong item?
A: Ethics Archery Outsert Systems are designed to be a bit smaller than the arrow shaft, so that sanding is required to get a perfect tight fit.
Q: The outsert (or insert) I just received looks different than the last time I purchased it. Why is that?
A: We are constantly striving to improve our products, and these improvements may mean slight design changes from time to time.
Q: What is your return policy?
A: Ethics Archery has a 30-Day Money Back Guarantee. If you decide to return your purchase within 30 days, you will receive a full refund (less shipping). After 30 days, a 25% restocking fee will be deducted from your refund. Returns are not accepted on clearance items or adjustable items that are pre-cut prior to shipping.
Q: How long will it take to get my order?
A: Generally, Orders are shipped within 7-14 business days. Orders are shipped Monday through Friday. We offer USPS and UPS– delivery time depends on your location and whether you select Standard, Priority or UPS Expedited Service.